Holding Customers To Ransom

with No Comments

What if the business that services your needs could hold you to ransom? Think about that for a minute. There are many business firms that enjoy a monopoly in their particular industry or geography. Yes, we clamp down on the … Read More

Design Thinking and Innovation

with No Comments

Having spent more than twenty years (as an internal or external consultant) addressing a variety of business problems for both clients and employers, I do know a thing or two about “Design Thinking”. In fact, my consulting outfit – ThinkShop.in … Read More

Startup India: Taking Stock

with No Comments

Last month, Mint did a feature on Hits and Misses in the Indian Startup universe. It was a great opportunity to take stock of reality, since most of what we read about in the mainstream media is a function of … Read More

Crystal Gazing: 2018

with No Comments

We are almost at the halfway mark of 2017, and I thought it would be a good idea to capture some emerging trends, and explore how business will be impacted in the coming months…   Trend #1 – Chatbots Bots … Read More

Building a Personal Brand

with No Comments

Last month, I had the pleasure of addressing a bunch of entrepreneurs at a conference called “Breaking Barriers” on ‘Building a Personal Brand’. It’s a topic that is relevant not just to entrepreneurs, but also to owners of small-medium organizations … Read More

The IndiaStack Framework

with No Comments

Typically, when we think of government-run initiatives in India, a certain image comes to mind – one that leaves a lot to be desired. But, India is changing. And, changing fast. Yes, most of us know about initiatives like Aadhaar. But, … Read More

Is Digital a Mindset or a Skillset?

with No Comments

I recently attended the AWS re:Invent 2016 event online, which offered some fascinating insights into the world of Technology by folks who manage business (in the cloud) on an enviable scale. One such insight was: “Software is a mindset, not a skillset.” That got me … Read More

Why Most Projects Fail

with No Comments

Do most projects really fail? I know, I’m starting with a bold assertion that is probably not in sync with the positive write-ups you see all around you, as you resolve to adopt a few healthy resolutions at the beginning … Read More

Just The Beginning

with No Comments

ThinkShop completed 3 eventful years, last month. In that time, we have been fortunate to work with a number of clients on a variety of interesting projects, through solutions that spanned Technology, Business and Marketing. We helped design the User Experience of … Read More

Customer Service – Getting The Basics Right

with No Comments

Many organisations – and organisational leaders – like to talk about how they are focused on Customer Service, while merely paying lip-service to the customer’s real needs. The sad fact is that, as customers, we increasingly come across organisations and … Read More

1 2 3 4 5