ThinkShop offers a number of solutions for International clients…

1. Phone-Based Consulting


Engaging with customers in an always-on, interconnected world requires an understanding of who they are, what their needs & wants are, and how can Technology be leveraged to bring them “value” in every interaction.

ThinkShop brings learnings across domains that include Customer Strategy, Technology Solutions and Product Development, to help you align your business goals with the Digital initiatives you undertake.

ThinkShop brings 20+ years of cross-functional experience

Phone-Based Consulting provides inputs on:

  • Customer Engagement – Offline vs Online, Segmentation, Landing Pages, Call to Actions, etc.
  • User Experience Design – UX Score, Task Flows, Content Strategy, Mobile Responsiveness, etc.
  • Digital Marketing Strategy – Email Marketing, Apps, Websites, Internal/External Systems
  • India Strategy – Business Context, Channel Strategy, Consumer Insights, etc.

Billing is done on the basis of time spent in background preparation (if any) plus time spent in phone-based interactions. Per hour rates (USD) can be provided on request.

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2. User Experience (UX) AuditTS_small

User Experience means more than just “ease of use” – your customers can only be satisfied when their goals, tasks and requirements are all met with ease. Therefore, a good UX is really about a great “Customer Experience”.

UX Audit is a detailed diagnostic review against global benchmarks

The UX Audit Report includes an assessment of:

  • Branding & Nomenclature
  • Information Architecture
  • Navigation & Interaction
  • Content Strategy
  • Visual Design & Mobile Responsiveness

The UX Audit Report serves as a blueprint to identify the areas of improvement you need to focus on, to improve the Customer Experience of your digital initiatives. Billing is typically on Project Fee basis after understanding of the requirement scope. Details can be provided on request.

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3. Customer Engagement Strategy

If you are not getting the results you want from your Marketing efforts, ThinkShop may be able to help.

ThinkShop takes a multi-channel approach to Customer Engagement

We help you assess the present state of Marketing Communications across channels, and recommend measures of improvement to create a unified Engagement Strategy. This includes:

  • Aligning Communication Strategy across Offline and Online modes
  • Improving Segmentation & Content Strategy
  • Optimizing Landing Pages & Call-to-Actions

The goal here is to design a Customer Lifecycle Program to engage with your customers throughout their relationship, with consistent and relevant messages going out to them in a timely manner. Billing is typically on Project Fee basis after understanding of the requirement scope. Details can be provided on request.

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4. Presentation Design & Re-DesignTS_small

Through our associate firm – – ThinkShop also offers services in the areas of Presentation Design on turnkey basis:

  • Presentation Design – Creating a slide deck from notes, concepts and inputs shared
  • Presentation Re-Design – Improving content flow and visual appeal for an existing slide deck brings 20+ years of Communication Design expertise

The output is a slide deck made to global standards and delivered in an editable format, so you can incorporate any last-minute changes (if needed). Details on standard packages can be provided on request.



“Naveen comes with a lot of insight and domain knowledge. His experience and knowledge has added a lot of value.”

CEO at Motilal Oswal Securities
Also, Client of ThinkShop

“Naveen has an exceptional grasp of technology and its applications… A very creative individual with outstanding problem solving skills.”

Chief – Human Resources at ICICI Prudential Life Insurance
Also, Client of ThinkShop

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