Design Thinking and Innovation

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Having spent more than twenty years (as an internal or external consultant) addressing a variety of business problems for both clients and employers, I do know a thing or two about “Design Thinking”. In fact, my consulting outfit – ThinkShop.in … Read More

Why Most Projects Fail

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Do most projects really fail? I know, I’m starting with a bold assertion that is probably not in sync with the positive write-ups you see all around you, as you resolve to adopt a few healthy resolutions at the beginning … Read More

Just The Beginning

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ThinkShop completed 3 eventful years, last month. In that time, we have been fortunate to work with a number of clients on a variety of interesting projects, through solutions that spanned Technology, Business and Marketing. We helped design the User Experience of … Read More

Customer Service – Getting The Basics Right

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Many organisations – and organisational leaders – like to talk about how they are focused on Customer Service, while merely paying lip-service to the customer’s real needs. The sad fact is that, as customers, we increasingly come across organisations and … Read More

India – Three Countries

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A few days ago, Founding Fuel posted a cogent piece by Haresh Chawla on How India’s digital economy can rediscover its mojo. In it, Chawla speaks about the current crisis of confidence surrounding the digital economy and the so-called unicorns. It’s a great piece … Read More

Digital RoadMap: Making IT Work

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This post first appeared in the Digital Marketing Consultants Special edition of Aug 2016 in Consultants Review, and is based on previous blog posts written on the Think! Blog. It aims to provide a snapshot of the essentials involved in creating a digital … Read More

Is The Customer Really King?

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Way back in 1941, Kenneth B. Elliott, Vice President in Charge of Sales for The Studebaker Corporation, remarked in an interview: “The customer is not an interruption of our work – he is the purpose of it. The customer is not … Read More

Powerpoint vs Presentation

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We live in an age where, no matter what function or department you work with, you will encounter the need to deliver a presentation on a topic of significance. And that means creating a “PPT” from scratch, and often, presenting … Read More

Human Side of Innovation

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Yesterday, I had the opportunity to moderate a panel discussion on the ‘Human Side of Innovation’ at NHRD Mumbai. It was a spirited discussion, thanks to the diversity of views on the panel including members from academia, industry and consulting. While … Read More

The API Economy

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We live in exciting times. Always On. Interconnected… The old way of doing business was linear, centralized in its decision making, and involved large investments in infrastructure. The new way of doing business is On-Demand. Plug-and-Play. Yes, the world’s largest provider … Read More

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