Crystal Gazing: 2018

with No Comments

We are almost at the halfway mark of 2017, and I thought it would be a good idea to capture some emerging trends, and explore how business will be impacted in the coming months…   Trend #1 – Chatbots Bots … Read More

The IndiaStack Framework

with No Comments

Typically, when we think of government-run initiatives in India, a certain image comes to mind – one that leaves a lot to be desired. But, India is changing. And, changing fast. Yes, most of us know about initiatives like Aadhaar. But, … Read More

Is Digital a Mindset or a Skillset?

with No Comments

I recently attended the AWS re:Invent 2016 event online, which offered some fascinating insights into the world of Technology by folks who manage business (in the cloud) on an enviable scale. One such insight was: “Software is a mindset, not a skillset.” That got me … Read More

Just The Beginning

with No Comments

ThinkShop completed 3 eventful years, last month. In that time, we have been fortunate to work with a number of clients on a variety of interesting projects, through solutions that spanned Technology, Business and Marketing. We helped design the User Experience of … Read More

Customer Service – Getting The Basics Right

with No Comments

Many organisations – and organisational leaders – like to talk about how they are focused on Customer Service, while merely paying lip-service to the customer’s real needs. The sad fact is that, as customers, we increasingly come across organisations and … Read More

India – Three Countries

with No Comments

A few days ago, Founding Fuel posted a cogent piece by Haresh Chawla on How India’s digital economy can rediscover its mojo. In it, Chawla speaks about the current crisis of confidence surrounding the digital economy and the so-called unicorns. It’s a great piece … Read More

Digital Impact: A Closer Look

with No Comments

  This post first appeared on YourStory in July 2016…   Around 40% of the world population has an internet connection today; In 1995, it was less than 1%. KPCB’s 2016 Internet Trends report pegged India as the second largest Internet user-base … Read More

2016 Internet Trends

with No Comments

Mary Meeker at KPCB recently released the 2016 edition of the Internet Trends Report. At over 200 slides, it is indeed a treasure trove of information on the growing popularity of the Internet, and on the macro-economic trends that will … Read More

ECommerce in India

with No Comments

ECommerce is booming. And India is where the action is. When stories of “unicorns” (startups with a valuation of more than 1 Bn) are all around us, it helps to take stock of where the industry is at, and where … Read More

The API Economy

with No Comments

We live in exciting times. Always On. Interconnected… The old way of doing business was linear, centralized in its decision making, and involved large investments in infrastructure. The new way of doing business is On-Demand. Plug-and-Play. Yes, the world’s largest provider … Read More

1 2