Why Most Projects Fail

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Do most projects really fail? I know, I’m starting with a bold assertion that is probably not in sync with the positive write-ups you see all around you, as you resolve to adopt a few healthy resolutions at the beginning … Read More

Customer Service – Getting The Basics Right

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Many organisations – and organisational leaders – like to talk about how they are focused on Customer Service, while merely paying lip-service to the customer’s real needs. The sad fact is that, as customers, we increasingly come across organisations and … Read More

Human Side of Innovation

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Yesterday, I had the opportunity to moderate a panel discussion on the ‘Human Side of Innovation’ at NHRD Mumbai. It was a spirited discussion, thanks to the diversity of views on the panel including members from academia, industry and consulting. While … Read More

The API Economy

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We live in exciting times. Always On. Interconnected… The old way of doing business was linear, centralized in its decision making, and involved large investments in infrastructure. The new way of doing business is On-Demand. Plug-and-Play. Yes, the world’s largest provider … Read More

The Death of Web Design

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The headline on UX Magazine’s writeup wanted to explain: Why Web Design is Dead. Naturally, we were intrigued… Web design is (finally!) dying of irrelevance. Web pages themselves are no longer the center of the Internet experience… The truth is, we need fewer … Read More

Built to Last

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A trail of links from LinkedIn led me to an excellent essay on FastCompany entitled ‘8 Rules For Creating a Passionate Work Culture’. In it, the author – Paul Alofs – profiles the rules on the foundation of which an empire … Read More

Wearable Computing: A Quick Primer

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What the heck is “Wearable Computing”? Basically, the term “wearable computing” refers to small devices worn on the body that display information to you when you need it the most. That currently includes a wide range from specialized tools like … Read More